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Review Dashboard - Approve, Hide & Respond (Updated Draft)

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The Review Dashboard is where you manage every review your company receives for posting on your public BizRatings Customer Testimonials page: approve or block new reviews, hide or unhide published ones, and reply to your customers. Find it under Company Profile > Ratings & Reviews > Review Dashboard in the left-hand navigation. Each review is generated as a copy of an actual CSAT or NPS Survey Response. 

Who can access this page

Anyone with Admin rights to your company in BizRatings can open the Review Dashboard. Sign in, open your company from Your Accounts, click Company Home, then choose Review Dashboard from the side navigation.

Filter and search your reviews

Use the Sort & Filter panel at the top of the page to find the reviews you want.

1. Review Status

  • Active: Reviews that are shown publicly on your company profile page.
  • Pending: Survey responses waiting for you to approve or block them. Pending reviews do not show publicly.
  • Hidden: Reviews you have hidden. Hidden reviews do not show publicly.
  • Unresponded: Reviews you have not replied to yet.

2. Review Type

  • All: Every review type.
  • Regular Surveys: Reviews that come from one of your surveys.
  • Public Ratings: Reviews left by visiting your company customer testimonials page.
  • Connectwise Ticket Surveys: Reviews for service work, from the ConnectWise or HaloPSA integration (requires activation).
  • Connectwise Project Surveys: Reviews for project work, from the ConnectWise or HaloPSA integration (requires activation).
  • Webhook Surveys and Employee Feedback: Reviews that come from those survey sources.

Using HaloPSA? Reviews from your HaloPSA integration surveys also appear under the Connectwise Ticket Surveys and Connectwise Project Surveys filters.

3. Search options

  • Search in: Choose what to search, such as Reviewer Name.
  • Keyword: Enter the text you are looking for.
  • Only Comments?: Show all ratings, or only reviews that include a comment.
  • Sort By: Sort by date or score. The default is Recent.

Click Search to apply your choices.

Approve or block a review

New survey responses arrive under Pending. Each one needs a decision before it can appear on your profile.

  1. Click Pending under Review Status.
  2. Click the green Approve Review button to publish the review to your company profile. Approved reviews are included in your Review Widget.
  3. Click the red Block Review button if you do not want the review published.

Hide or unhide a published review

Once a review has been approved, you can hide from your profile at any time.

  1. Click Active under Review Status.
  2. Click Hide Review on the review you want to remove from your profile.
  3. To bring it back later, click Hidden, find the review, and unhide it.



Respond to a review

Replies appear under the review description on your company profile when the review is published, which shows customers you are engaged.

  1. Find the review and click New Response.
  2. Type your reply in the New Response box.
  3. Click Post Response to save it, or click Cancel to close the box without saving.

Please note: When you post a response, the customer who left the review receives an email with your reply. If the review is published, your reply is public as well.

View, edit or delete a previous response

  1. Click Responses on the review to see the replies you have posted.
  2. Click Edit Response on the reply you want to change.
  3. Update the text, then click Edit Response to save your changes.
  4. Click Delete to delete the response, or Cancel to close the box without making any changes.



Posting service ticket CSAT reviews

If you use the ConnectWise or HaloPSA integration, CSAT ratings submitted on service tickets can be posted to your BizRatings company profile through the Review Dashboard.

  1. Find your CSAT responses. Go to Integration Reports > Service Ticket CSAT for service ticket reviews, or Integration Reports > Project CSAT for project reviews. HaloPSA and ConnectWise CSAT responses are both reported on these pages.
  2. Open the review details. Click the info icon on a service ticket to expand the CSAT review received for it.
  3. Fix a rating submitted in error (optional). Click the edit button and complete the fields in the Edit Rating dialog. Updated scores cannot be posted on your BizRatings customer testimonials page, but they are averaged into your overall CSAT performance scores.
  4. Open the ticket review. The Service Ticket Detail pane shows the ticket data. Click the dropdown arrow at the bottom to see the CSAT review received.
  5. Approve or block it. From the Ticket Reviews pane, choose Approve or Block to decide whether the CSAT review appears on your company profile. Once approved or blocked, it becomes its own review record for that ticket, which you can hide or unhide from your profile.

Good to know: If you delete the service ticket record from the Service Tickets page, its review record remains and can still be published to your company profile.

What the Review Dashboard shows for CSAT reviews

  • Pending: CSAT reviews awaiting approval. Approve Review and Block Review work the same way as above.
  • Active: CSAT reviews that have been approved and are shown on your company profile.
  • Hidden: CSAT reviews that are hidden and not published to your profile.
  • Unresponded: CSAT reviews that have not received a company reply yet. You can post a response to each one, and if the review is published, your response appears with it.

Frequently asked questions

Why isn't a new review showing on my company profile?
New survey responses stay under Pending until you click Approve Review.

Will the customer see my response?
Yes. They receive an email with your reply, and it is also shown publicly if the review is published.

I posted a review by mistake. Can I take it down?
Yes. Open Active and click Hide Review.

Can I change or remove a reply I already sent?
You can edit or delete it from Responses > Edit Response. Note that the customer already received the original text by email.

I corrected a CSAT score. Will the new score show on my profile?
No. Updated scores are averaged into your overall CSAT performance scores but are not posted to your company profile.