BizRatings Basic: List Your Business, Verify Your Email, and Upgrade to Basic CSAT + AI

A BizRatings Basic account is free. It lets you list your business in the BizRatings directory, get a Public Customer Testimonials Page, and start collecting customer ratings and testimonials. This article walks through the whole process: listing your business, verifying your email, managing your profile afterward, and what the optional Basic CSAT + AI upgrade adds.

Quick jump: Basic vs. Basic CSAT + AI · List your business · Verify your email (don't miss this one) · Your home page after listing · Edit your company profile · Your Public Customer Testimonials Page · Upgrading to Basic CSAT + AI · FAQ

Basic vs. Basic CSAT + AI

Who can do this

Anyone with a BizRatings login can list a business. The person who lists it becomes the Owner. Only list businesses you own or run. Do not list a business you are only recommending as a customer. To rate a business as a customer, use Rate a Business instead.

List your business

Sign in and go to My Account > List Your Business in the left-hand menu. The page is a four-step form. Fields marked with a red asterisk (*) are required.

The same four steps appear again later when you edit your profile, so the screenshots below come from Edit Company Profile (see Edit your company profile).

Step 1: Company Profile

1. Enter your Company Name and, if you have one, your Website URL.
2. Enter the Business Email. This is the address that receives the verification email in the next section, so use a mailbox you can open right now.
3. Enter the Business Phone and Contact Person. Business Fax # and Position / Title are optional.
4. Under the email, phone, fax, contact and title fields, turn on Hide from public view for anything you don't want shown on your Public Customer Testimonials Page.
5. Optional: turn on Hide Reviewer Identity from public view to remove the reviewer's name and company from public reviews. Use this if your customers prefer to stay anonymous.
6. Under Review Notification Recipients, add anyone who should get an email when a review is approved or flagged. Press Enter or a comma after each address to add it. Shared inboxes work. Select × on an address to remove it.
7. Select Next: Company Details.

Step 2: Company Details

1. Choose one or more Industry / Category entries. Hold Ctrl (or Cmd on a Mac) to select several, or type in the search box to filter the list. Your picks appear as chips under the box.
2. Optional: select Choose & Crop Logo to upload a logo. A square JPG or PNG (about 256×256 px, 5 MB maximum) works best, and an interactive cropper lets you center it.
3. Optional: write a short About Company description (up to 2,000 characters).
4. Optional: choose a Custom Public Vanity URL. This is the short, branded link to your Public Customer Testimonials Page, for example bizratings.com/acme-solutions. Type the part you want after https://www.bizratings.com/. Use lowercase letters, numbers and hyphens, 3–40 characters. Spaces, capital letters and punctuation are removed as you type.
   • As you type, BizRatings checks the name automatically. A green This URL is available message means it is yours to use. A red This URL is already taken message means someone else already has it, so try another, for example by adding your city or a word like services.
   • Every vanity URL is unique. Leave the field blank and BizRatings will create one from your company name.
5. Select Next: Company Location.

Step 3: Company Location

1. Start typing the Street Address and pick a match from the suggestions. City, State / Province and ZIP / Postal Code fill in for you. You can also type them yourself.
2. Confirm the Country and check the Full Address Preview.
3. Select Next: Review & Submit.

Step 4: Review & Submit

1. Check the summary. Use Previous to go back and fix anything.
2. Tick I confirm that I am authorized to list this business and agree to the Terms and Conditions. You can't submit without it.
3. Select Submit for Approval.

A Listing Request Received message confirms that your request was sent and tells you which address the activation link was emailed to. Select Close, or View My Businesses to go to your home page.

Verify your email (don't miss this one)

Your listing is not complete until you verify your business email. Within a few minutes, BizRatings sends a message with the subject Verify Your Business Listing on BizRatings to the Business Email you entered. It comes from messages@bizratings.com.

Most common problem: the email is missed. New users often don't know what the message looks like, and it can land in Spam or Junk, especially in mailboxes that tag outside senders (you may see an EXTERNAL MESSAGE banner at the top). If it hasn't arrived in 15 minutes, search your inbox, spam and junk folders for messages@bizratings.com or for the subject line above. Mark it as not junk so future messages from BizRatings, such as review notifications, reach you.

1. Open the email and select the orange Verify Email button.
2. A Business Email Verified! page confirms your listing has been verified and approved, with a Listing Status of ACTIVE & PUBLISHED. Your Public Customer Testimonials Page is now live on BizRatings and you can send BizRatings CSAT surveys.
3. Select Manage My Business to start managing your profile, View Public Profile to see your live page, or Home to go to the BizRatings home page.

The link is good for 30 days. If you haven't clicked it in that time, the link expires. Contact support@bizratings.com and we'll help you get a new one.

Your home page after listing

After you verify, sign in and open My Account > User Home. You'll see:

• Your Businesses: each company you own, with your Owner role, its review count and a plan badge (FREE on a Basic account). Select a company to work in it, or use Add Another Business to list another.
• Companies I Work With: companies where you've been given staff access (for example Viewer).
• An Active Company selector at the top of the left-hand menu, so you can switch between your companies.
• A new My Companies section in the left-hand menu with Company Home, Edit Company Profile, View Public Profile and Company Address Book. Further down are NPS Surveys (Survey Setup, Survey Responses (All), Survey Accountability Tracker) and links to Reporting Dashboard, Review Dashboard, Review Widget, Review Badge, Google Review Setup and Setup MFA (Duo).

[[IMAGE:basic-01-user-home.png]]

Edit your company profile

Go to My Companies > Edit Company Profile. The page shows your company name and an ACTIVE status badge, and uses the same four steps as the listing form, with Review & Save as the last step. Use the company drop-down under the title to switch companies, Refresh to reload your saved details, and Public Profile to open your Public Customer Testimonials Page.

1. Move through the steps and change what you need.
2. On the last step, tick I confirm that I am authorized to manage this business and all updated information is accurate.
3. Select Save Changes.

Your Public Customer Testimonials Page

Select View Public Profile in the left-hand menu to see what customers see: your name, address, website, phone and category; your overall score out of 10 and review count; your About text; a Rating Breakdown (Excellent 9–10, Great 7–8, Good 5–6, Fair 3–4, Poor 1–2); your contact information; and Leave a Review options for customers and for current or former employees. Anything you marked Hide from public view is left out.

On a Basic account, the page also shows an Unlock AI-Powered Insights panel. This panel previews the paid features, and it lists AI Review Summary, Client Highlight Cards and Advanced Analytics.

Upgrading to Basic CSAT + AI

Basic CSAT + AI is a paid upgrade to your free Basic account. Accounts with AI enabled get AI insights on their Public Customer Testimonials Page.

To upgrade quickly, contact billing@bizratings.com.  Basic CSAT + AI includes: AI-powered review summaries, Promoter-to-Google review redirects and a client quote ticker widget. To upgrade, email billing@bizratings.com.

Managing or cancelling your plan

Use the Billing Portal (in the left-hand menu under Billing, or Open Billing Portal on your home page) to update your payment method, view invoices or cancel. Enter the email address that receives your BizRatings invoices, then open the customer portal login link email and click the secure link. If it doesn't arrive in a minute or two, check Junk or Spam.

FAQ

Is listing my business really free?

Yes. A Basic account is free, and free accounts can list unlimited businesses.

I never got the verification email.

Check Spam and Junk for messages@bizratings.com first, since the message is easy to miss. Make sure the Business Email you entered is spelled correctly. If you still can't find it after 15 minutes, contact support@bizratings.com.

How long is the verification link valid?

30 days.

How do I choose my custom link (vanity URL)?

In Step 2, type the name you want in the Custom Public Vanity URL field. BizRatings checks whether it is available as you type. Names are unique, so if you see This URL is already taken, try a different one. Leave it blank to have one created from your company name.

Can I list more than one business?

Yes. Select Add Another Business on your home page, or List Your Business in the left-hand menu.

Can I hide my phone number or email from the public page?

Yes. Use the Hide from public view switch under each field in Step 1.

Can I keep reviewers anonymous?

Yes. Turn on Hide Reviewer Identity from public view in Step 1.

Do I need Basic CSAT + AI to collect reviews?

No. Listing and collecting ratings and testimonials are included with Basic. The upgrade adds AI insights on your Public Customer Testimonials Page, plus AI review summaries, Promoter-to-Google review redirects and the client quote ticker.